Privacy Policy

Strongmb is a digital bill payment platform operated by Strongmb Limited. We provide services such as airtime purchase, data subscription, cable TV payment, electricity token purchase, exam pin purchase, and other supported digital utility services.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use Strongmb through our website, applications, and related services. By using our services, you agree to the data practices described in this policy.

We collect personal data needed to provide and improve our services. Depending on how you use Strongmb, we may collect the following categories of information:

• Information you provide directly: Name, phone number, email address, account profile information, and transaction details such as phone numbers, smartcard numbers, meter numbers, and service selections.
• Information from your use of Strongmb: We automatically collect technical and usage data such as IP address, device information, app/browser activity, and logs needed for security, analytics, and performance.
• Information from third parties: We may receive payment status, verification results, and fraud-risk signals from licensed payment processors and service providers connected to Strongmb.

Strongmb does not store users' full credit card data in its database. Sensitive card information is processed by licensed third-party payment processors.

Cookies allow us to distinguish you from other users of our services. This helps us to provide you with an enhanced user experience. For example, we use cookies for the following purposes:

• Recognising and counting the number of users and how these users move around the site.
• Identifying your preferences.
• Sending you newsletters and commercial/advertising messages tailored to your interests.

Our approved third parties may also set cookies when you use our services. Third parties include search engines, providers of measurement and analytics services, social media networks and advertising companies.

We use your personal data to operate, provide, develop and improve the products and services that we offer, including the following:

• Registering and managing your Strongmb account.
• Provide our Strongmb Services to you.
• Managing your relationship with us.
• Enabling you to participate in promotions, campaigns, and surveys.
• Improving our website, applications, products and services.
• Recommending/advertising products or services which may be of interest to you.
• Complying with our legal obligations, including verifying your identity where necessary.
• Detecting fraud.

Lawful basis we rely on for processing your personal data include:

• Your consent has been given for using our Services.
• Processing your information is required for us to deliver our Strongmb services to you in accordance with our service terms and this Privacy Policy.
• Processing your information is required to enable us remain compliant with applicable Law and Regulatory Requirements.

We may need to share your personal data with third parties for the following purposes:

• Provision of Strongmb Services: In order to process your transactions and deliver bill payment services, we may provide relevant details to licensed payment processors and service providers.
• Working with third party service providers: We engage third parties to perform certain functions on our behalf. Examples include analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing risk, and providing customer service.
• Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information may be transferred together with other business assets.
• Detecting fraud and abuse: We release account and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with any applicable law.

When we share your personal data with third parties, we:

• Require them to agree to use your data in accordance with the terms of this Privacy and Cookie Notice, our Privacy Policy and in accordance with the law.
• Only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for purposes other than those contained in this Policy not for their personal use.

We may transfer your personal data to locations in another country, if this is permissible pursuant to applicable laws in your location. There are however, inherent risks in such transfers. In the event of international transfers of your personal data, we shall put in place measures necessary to protect your data, and we shall continue to respect your legal rights pursuant to the terms of this Privacy and Cookie Notice and applicable laws in your location.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised manner, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where we are legally required to do so. Strongmb does not store users' full credit card data in its database. Card data processing is handled by licensed payment processors with their own security and compliance controls. Additionally, we implement periodic security updates to ensure that our security infrastructure remains aligned with reasonable industry standards.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct or erase your personal data, object to or restrict processing of your personal data, and unsubscribe from our emails and newsletters.

This Privacy Policy may be subject to modifications and amendments as the need arises. All amended versions will be posted on our website and all other platforms; therefore, you are encouraged to review this policy periodically to be up to date on any changes. Updated policies take effect from the date they are posted and by continuing to use our Strongmb Services, you expressly consent to any amendments of this Privacy Policy.